LearningSource

Features

Know what your customer is thinking

LearningSource manages the entire customer feedback process automatically and makes it easy for everyone in your business to use the feedback effectively. It engages all involved, delivering greater visibility of what's working and what's not.

LearningSource manages the entire customer feedback process automatically and makes it easy for everyone in your business to use the feedback effectively. It engages all involved, delivering greater visibility of what's working and what's not.
  • Automated online surveys
  • Automated reminders
  • Provides visibility for everyone
  • Viewed in real time
  • Customised to suit

Greater awareness of what's working
... and what's not.

LearningSource includes a feedback system designed to increase awareness of the customer’s experience, building on what is working well and fixing what’s not.

  • Visible to everyone. Offers everyone within your business easy access to all customer feedback.
  • See problems at a glance. Feedback information is summarised making it easy to review. Spot problems quickly and easily identify how customers are feeling.
  • Real-time, anytime. No need wait for feedback to be manually entered or a monthly report to be produced, all feedback is available real time, anytime.

Makes tracking survey completion easy

Easily see who's yet to complete their feedback survey so you can enhance the feedback process.

Track customer satisfaction

Graphically track customer satisfaction over time.

Track presenter performance

View an interactive graph, tracking the individual performance of a presenter and the performance of all presenters.

Automatically sends surveys and reminders

LearningSource automatically sends an online feedback survey when a course is completed and then sends a reminder if feedback is not received within a stipulated time.

Analyse your data

Filter and sort information within LearningSource or export the data into a spreadsheet for further analysis.

Customise the feedback survey

Allows you to create your own feedback survey, supporting a range of question types such as star ratings, multiple choice and free text.